Marmoda FAQ

Your Questions Answered

How can I contact customer support if I have issues with my order?

If you have any questions or concerns about your order, please reach out to our customer support team via email at [support@yourbrand.com] or call us at [phone number]. We’re here to help!
Where do you source your products from?

Our products are 100% authentic and sourced from trusted global suppliers, including renowned fashion brands and authorized distributors. We ensure that every item we offer is genuine, high-quality, and directly from the brand’s original sources.
Do you offer express shipping?

Currently, we only offer standard shipping for all orders. Due to the international nature of our products, express shipping is not available at this time. We appreciate your patience as we work to deliver the best fashion from around the world.
Why does delivery take so long?

Since our products are sourced globally from trusted suppliers and brands, shipping times may vary based on the country of origin and destination. We strive to bring you the best authentic products, and sometimes this requires a longer shipping period to ensure quality and authenticity.
How can I cancel or modify my order?

Once an order is placed, we process it quickly to ensure fast shipping. If you need to cancel or modify your order, please contact us as soon as possible. If your order has already been processed, it may not be possible to make changes, but we will do our best to accommodate your request.
What is the delivery time for my order?

As we are committed to providing our customers with authentic, high-quality fashion products sourced directly from trusted global suppliers and renowned brands. Due to the global nature of our supply chain, delivery times may vary depending on the product's origin and destination, and orders will be delivered within 10 to 25 business days.
How do I know if a product is authentic?

We guarantee that all of our products are 100% authentic. We work directly with trusted, authorized suppliers and brands to bring you genuine items. If you ever have concerns about the authenticity of a product, please contact our customer support team, and we’ll be happy to assist you.
Can I track my order?

Yes! Once your order has been dispatched, you will receive a whatsapp message with a tracking number. You can use this number to track the progress of your shipment.